At Thewearcode, managed and operated by Mynxe Tech Solutions Private Limited, customer satisfaction is our top priority, and we aim to deliver a seamless and stress-free shopping journey. Throughout this policy, the terms “we,” “us,” and “our” refer to Mynxe Tech Solutions Private Limited, while “you,” “your,” or “customer” refer to individuals making purchases through our platform. By placing an order on our website, you acknowledge and agree to comply with the return and refund conditions detailed below. In case you need to send back a product, our return and refund framework is explained clearly for your reference and convenience.  

Return Eligibility Conditions  

To qualify for a return, products must be in unused, unwashed, and original condition at the time of return submission.  

• All items must be returned along with their original tags, labels, boxes, and protective packaging without any alterations.  
• Products that show signs of usage, washing, modification, or damage caused after delivery will not be considered eligible for return.  
• Customers must raise a return request within 48 hours from the date the order is delivered. Requests submitted beyond this time window will not be entertained.  
• Any product that fails to meet the above conditions will be declined and sent back to the customer without processing a refund.  

Steps to Request a Return  

Step 1: Submit a Return Request   
Send an email to mynxetechsolutionspvtltd@gmail.com including your Order ID along with a brief explanation of the reason for return.  

Step 2: Provide Visual Evidence   
If the product received is damaged, defective, or incorrect, please share clear and unedited images highlighting the issue to help us verify the concern quickly.  

Step 3: Return Approval and Instructions   
After reviewing your request, our team will communicate the approval status and share detailed instructions regarding the return procedure, if approved.  

Please note that we retain the right to reject return requests that do not comply with our stated return standards.  

Refund Review and Processing Time  

Once the returned product reaches us, it will undergo a quality inspection to confirm that it meets all return eligibility criteria. Based on this assessment, your refund request will either be approved or declined, and you will be informed accordingly. Approved refunds will be initiated to the original payment method used during checkout within 5–7 business days. You will receive an email notification once the refund transaction has been successfully processed.  

Partial Refund Policy  

In certain situations where the returned item does not fully meet the return requirements, such as missing packaging or minor damage, we may issue a partial refund. The amount refunded will be determined solely at our discretion after inspection.  

Damaged, Defective, or Incorrect Deliveries  

If your order arrives in a damaged condition, is defective, or differs from what was originally ordered, you must report the issue within 48 hours of receiving the package. Please email us clear photos or videos showing the defect or discrepancy so that we can evaluate and resolve the issue efficiently.  

Need Help or Support?  

For any questions, clarifications, or assistance related to returns or refunds, you may contact our customer support team at mynxetechsolutionspvtltd@gmail.com. We are always here to help.  

Thank you for shopping with Thewearcode. Your confidence in our brand matters greatly to us, and we remain committed to providing you with a reliable and satisfying shopping experience.