At Thewearcode operated by Mynxe Tech Solutions Private Limited, customer satisfaction and trust are central to everything we do. We are committed to offering a smooth, reliable, and transparent shopping experience. This Grievance Redressal Policy has been established to ensure that all customer concerns are handled efficiently, fairly, and in compliance with applicable laws and regulations.
Meaning of a Grievance
A grievance refers to any complaint, concern, or dissatisfaction raised by a customer regarding products or services purchased through our platform, where the customer seeks corrective action or clarification. Such grievances may include, but are not limited to, issues related to product defects or quality, incorrect, missing, or delayed deliveries, payment failures or discrepancies, return, refund, or exchange-related concerns, dissatisfaction with customer support services, or queries regarding our policies, terms, or procedures.
Procedure to Raise a Grievance
Customers experiencing any concern are encouraged to contact us through our official support channels. The grievance submission process is outlined below:
Access Support Pages
Visit the “Help Centre” or “Contact Us” section available on our website or mobile application.
Identify the Concern
Select the appropriate category or issue type that best describes your concern.
Submit Details
Provide complete and accurate information, including your order reference number, a clear description of the issue, and any supporting documents or images, if applicable.
Once your grievance is submitted, our customer support team will assess the matter and take appropriate action.
Escalation to Grievance Redressal Officer
If you are dissatisfied with the resolution provided by our customer support team or if your grievance remains unresolved, you may escalate the matter to our appointed Grievance Redressal Officer in accordance with the Information Technology Act, 2000 and other applicable laws.
To ensure accountability and regulatory compliance, Thewearcode has designated a Grievance Redressal Officer responsible for supervising the grievance resolution mechanism, ensuring impartial handling, and addressing escalated or unresolved complaints. The Grievance Officer can be contacted via email at mynxetechsolutionspvtltd@gmail.com.
Grievance Resolution Process
Acknowledgement
Receipt of your grievance will be acknowledged within 48 hours through email or registered communication channels.
Reference Number
A unique grievance or ticket reference number will be generated and shared with you for tracking purposes.
Resolution Timeframe
We, along with the Grievance Redressal Officer, will make reasonable efforts to resolve grievances promptly, typically within 7 working days or within timelines prescribed under applicable laws.
Ongoing Communication
Regular updates regarding the status and progress of your grievance will be communicated using your registered contact details.
Grievance Closure
A grievance shall be deemed resolved and closed under the following circumstances:
Contact Information
For raising a grievance or seeking further clarification, please contact us at mynxetechsolutionspvtltd@gmail.com.
Policy Updates
This policy may be revised periodically. Customers are advised to review the latest version available on our website along with our Terms of Use and Privacy Policy.